Privacy Policy
Effective Date: March 1, 2025
Our Commitment to Protecting Your Personal Information
Ishida Co., Ltd. and its Affiliate Companies (for the purposes of this Privacy Policy, 'Affiliate Companies' means any entity that directly or indirectly controls, is controlled by, or is under common control with Ishida Co., Ltd.; Ishida Co., Ltd. together with its Affiliate Companies are collectively referred to as "Ishida Group," "we," "us," or "our") contribute to economic development by developing and marketing products and services to meet the needs of society. In this way, we contribute to public welfare and socioeconomic growth. We strongly recognize the need to protect personal information, an invaluable asset entrusted to us by our customers. We accept this as an important social obligation and have therefore adopted the following Privacy Policy.
Adoption and Revision of Compliance Program
Ishida Group shall formulate, implement, maintain, and continuously improve our compliance program in conformity with industry guidelines and applicable standards. This initiative shall address the appropriate collection, use, disclosure, sharing, and management of personal information.
Categories of Personal Information We Collect
Categories of information that we collect may include:
- Name, address, telephone number, email address
- Payment information
- Purchase history and preferences
- Information provided in customer service interactions
- Device and browsing information when you use our websites or applications
We collect this information through various means, including our websites, applications, social networking sites, email communications, postal mail, fax, in-person or online meetings, and through the use of cookies and similar technologies. Ishida Group may also collect personal data from publicly available sources such as third party websites, blogs, social media sites and professional networking sites.
Purposes of Use of Your Personal Information
We use your personal information for the following purposes:
- Providing and improving our products and services
- Processing transactions and sending related information
- Responding to inquiries and providing customer support
- Sending promotional communications and personalized content
- Conducting market research and analysis
- Ensuring the security of our operations
- Complying with legal obligations
How We Share Your Personal Information
We may share your personal information in the following circumstances:
- Within the Ishida Group for the purposes described above
- With service providers who perform services on our behalf
- With your consent
- When required by law or to protect our rights or the rights of others
- In the event of a corporate reorganization, merger, or sale
International Data Transfers
We may transfer your personal information to countries outside of your country of residence. When we do so, we will implement appropriate safeguards in accordance with applicable laws and regulations.
Security of Personal Information
We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. We regularly review and update these security measures. Where personal information is held by third parties on behalf of Ishida Group, we also impose contractual obligations on such third parties to ensure the confidentiality and security of such data.
Retention and Deletion of Personal Information
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws. When personal information is no longer needed, we will securely delete or anonymize it.
Your Rights
Depending on your location and to the extent required by applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your information
- Restrict or object to certain processing activities
- Receive a copy of your information in a portable format
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the details provided below.
Cookies and Similar Technologies
We use cookies and similar technologies on our websites and applications to improve user experience, analyze usage patterns, and deliver personalized content. You can manage your preferences for these technologies through your browser or device settings.
Direct Marketing
If you no longer wish to receive direct marketing communications from us, you can opt-out by following the instructions in those communications or by contacting us directly.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make any changes to this Privacy Policy, we will post the revised version on our website and take other necessary and appropriate procedures, if any, required under applicable laws.
Compliance with Laws and Regulations
In handling personal information, Ishida Group shall comply with all applicable laws and regulations relating to the protection of personal information. We shall ensure that our compliance program for the protection of personal information is in accord with these laws and regulations and industry guidelines.
Contact Information
For any inquiries regarding this Privacy Policy or to exercise your rights, please contact us at the following:
E-mail: privacy@ishida.co.jp