Support  

 

Ishida Europe believes in partnership with customers. From the first point of contact, we pride ourselves in working closely with manufacturers to fully understand their needs and issues.

This means you are guaranteed unique solutions designed specifically for your production line. Ishida has manufacturing and R&D facilities in Europe, ensuring you always get a rapid response.

Key aspects of our support package include:

• Extensive product testing in our purpose-built trials area
• Tailored operator training on-site or at Ishida
• Dedicated after-sales resources
• Spares warehousing facilities across Europe
• Service and Repairs

“Equally important is customer service and again Ishida continues to demonstrate excellent commitment in this area. The equipment is very reliable but if there is ever a problem, the company always deals with it quickly and efficiently to ensure that our production is unaffected.” Pipers Crisps, UK

Please contact us for more information about our support services.

Technical and Spare Parts support during the Covid-19 outbreak.

Ishida is committed to ensuring a duty of care to our people, our customers and our communities, whilst endeavouring to continually provide customer satisfaction.

Whilst all travels, face to face meetings and office access are restricted, our aftersales teams utilise home working and continue to offer service and spares support. Service engineers are available to attend to urgent support requests, travel restrictions permitting.

If you wish to contact our Aftersales support, please send us an email with your contact details and request, we will return your phone call as a matter of priority.

For Technical Support email: tech.support@ishidaeurope.com

For Spares Support email: sparesukhelpdesk@ishidaeurpe.com

Thank you for your patience during these unprecedented times.